A Window on Number 187

The agent extracts very personal stories from the younger customers. She opens small windows into their souls. She gets to know them. Maybe when they are old—and she is very old—they’ll come here to share important matters. In a very short time, she has learned something personal—maybe sacred—about each one. Number 188 through 201 are waiting behind me. I’ll keep my turn short. No personal stories. Nothing private.… Read More A Window on Number 187

The Integral Way

Every few moments a vertical wind shear would hit the plane, and the pilot would adjust the wing elements to keep us on track. The pilot made adjustments many times each second. At one point I thought the tip of the wing would catch the ground and we would cartwheel in a ball of flames toward the terminal.… Read More The Integral Way